Frye & Co Lorrie Tan
ONLINE RETURNS AND REFUNDS
If you are unsatisfied or wish to exchange your online purchase, please contact us via email shop@thestylemerchant.ca prior to returning your item(s). We will contact you with steps to proceed.
All returns must be made within 14 days of receiving your order.
This policy only applies to products purchased through our online store
https://www.thestylemerchant.ca/
The condition of the returned item(s) will be accessed by our customer care team, prior to confirming your refund.
Tags must be attached, items must be unworn, unwashed and in original packaging.
Once confirmed, we will then contact you on how to proceed. All returns must be shipped by insured and traceable mail at the cost of the buyer. All shipping fees are non refundable.IN STORE RETURNS
If items are returned in store, our in store return policy applies. No cash refunds. Exchange or in store credit only.*Accessories and Sale items are final sale. No exchanges. No refunds.
ONLINE SHIPPING
The Style Merchant orders are processed and shipped within 48 hours.
Monday - Friday via Canada Post XpresspostWe ship within Canada only. Delivery time is 3-7 business days
We are not responsible for delays by Canada Post and/or lost/stolen packages.
All shipping fees are non refundable.
If your order is returned to us, unclaimed or it was delivered to a wrong address, there will be an additional fee applied to the return.IN STORE PICK-UP
The Style Merchant orders are processed and ready for pick-up within 48 hours. Monday - Friday (Excluding Holidays)
To avoid shipping fees, items may be picked up in store.
Please show your online confirmation at time of pick-up.
Shipping times may vary depending on availability of merchandise and circumstances beyond our control.
